Federal Register, Volume 84 Issue 142 (Wednesday, July 24, 2019) 
[Federal Register Volume 84, Number 142 (Wednesday, July 24, 2019)]
[Pages 35606-35607]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-15688]



Agency Information Collection Activities: Notice of Intent To
Renew Collection 3038-0107, Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery

AGENCY: Commodity Futures Trading Commission.

ACTION: Notice.


SUMMARY: The Commodity Futures Trading Commission (``Commission'' or
``CFTC'') is announcing an opportunity for public comment on the
renewal of collection of certain information by the Commission's Office
of Customer Education and Outreach (``OCEO''). Under the Paperwork
Reduction Act (``PRA''), Federal agencies are required to publish
notice in the Federal Register concerning each proposed or renewal of a
collection of information and to allow 60 days for public comment. The
Commission is soliciting comments for the renewal of its generic
information collection that will help the CFTC satisfy responsibilities
under the Dodd-Frank Wall Street Reform and Consumer Protection Act
(``Dodd-Frank Act''), found in Section 748 of the Dodd-Frank Act. The
generic information collection will provide the OCEO a means to gather
qualitative consumer and stakeholder feedback in an efficient, timely
manner to facilitate service delivery.

DATES: Comments must be submitted on or before September 23, 2019.

ADDRESSES: You may submit comments, identified by ``Generic Clearance
for the Collection of Qualitative Feedback on Agency Service
Delivery,'' and Collection Number 3038-0107, by any of the following
     The Agency's website, at http://comments.cftc.gov/. Follow
the instructions for submitting comments through the website.
     Mail: Christopher Kirkpatrick, Secretary of the
Commission, Commodity Futures Trading Commission, Three Lafayette
Centre, 1155 21st Street NW, Washington, DC 20581.
     Hand Delivery/Courier: Same as Mail above.
    Please submit your comments using only one method. All comments
must be submitted in English, or if not, accompanied by an English
translation. Comments will be posted as received to http://www.cftc.gov.

FOR FURTHER INFORMATION CONTACT: Dan Rutherford, Director, Office of
Customer Education and Outreach, Commodity Futures Trading Commission,
1155 21st Street NW, Washington, DC 20581, (202) 418-6623; FAX: (202)
418-5541; email: [email protected] and refer to this Federal
Register notice.

SUPPLEMENTARY INFORMATION: Under the PRA, Federal agencies must obtain
approval from the Office of Management and Budget (``OMB'') for each
collection of information they conduct or sponsor. ``Collection of
Information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3 and
includes agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
Section 3506(c)(2)(A) of the PRA, 44 U.S.C. 3506(c)(2)(A), requires
Federal agencies to provide a 60-day notice in the Federal Register
concerning each proposed collection of information, including each
proposed extension of an existing collection of information, before
submitting the collection to OMB for approval. To comply with this
requirement, the CFTC is publishing notice of the proposed collection
of information listed below.
    Title: Generic Clearance for Collection of Qualitative Feedback on
Agency Service Delivery.
    Abstract: In accordance with section 748 of the Dodd-Frank Act, the
OCEO anticipates undertaking a variety of service delivery focused
activities over the next few years that include consumer outreach and
information-sharing with stakeholders which are responsive to
stakeholders' needs and sensitive to changes in the market. The
proposed information collection activity will use similar methods for
information collection or otherwise share common elements, and provide
a means to gather qualitative customer and stakeholder feedback in an
efficient, timely manner. By qualitative feedback we mean information
that provides useful information on perceptions and opinions. The
solicitation of information on delivery of consumer services will
address such areas as appropriate messages, effective message delivery
methods, effective event outreach tactics and characteristics, new
outreach program ideas and content, and current consumer beliefs,
psychographics and social norms that will assist the agency in
developing outreach and communications campaigns. Since these systems
will use similar methods for information collection or otherwise share
common elements, the OCEO is proposing a generic clearance for this
process, which will allow the OCEO to implement these systems and meet
the obligations of the PRA without the delays of the normal clearance
process. Collection methods may include focus groups and surveys as
well as other relevant collection methods that meet the conditions
appropriate for a generic clearance as outlined below. The OCEO will
only submit a collection for approval under this generic clearance if
it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondent, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
     The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
     Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
     Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the Commission (if
released, the Commission must indicate the qualitative nature of the
     Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study. Whether the proposed collection of information is
necessary for the proper performance of the functions of the
Commission, including whether the information will have a practical
    With respect to the collection of information, the Commission
invites comments on:
     The accuracy of the Commission's estimate of the burden of
the proposed collection of information, including the

[[Page 35607]]

validity of the methodology and assumptions used;
     Ways to enhance the quality, usefulness, and clarity of
the information to be collected; and
     Ways to minimize the burdens of collection of information
on those who are to respond, including through the use of appropriate
automated electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., permitting
electronic submission of responses.
    You should submit only information that you wish to make available
publicly. If you wish the Commission to consider information that you
believe is exempt from disclosure under the Freedom of Information Act,
a petition for confidential treatment of the exempt information may be
submitted according to the procedures established in Sec.  145.9 of the
Commission's regulations.\1\

    \1\ 17 CFR 145.9.

    The Commission reserves the right, but shall have no obligation, to
review, pre-screen, filter, redact, refuse or remove any or all of your
submission from http://www.cftc.gov that it may deem to be
inappropriate for publication, such as obscene language. All
submissions that have been redacted or removed that contain comments on
the merits of the Information Collection Request will be retained in
the public comment file and will be considered as required under the
Administrative Procedure Act and other applicable laws, and may be
accessible under the Freedom of Information Act.
    Burden Statement: The respondent burden for this collection is
estimated to be as follows:
    Type of Review: Generic Clearance Request.
    Affected Public/Entities: Individuals and Households, Businesses
and Organization, State, Local or Tribal governments.
    Respondent's Obligation: Voluntary.
    Estimated number of Respondents/Affected Entities: 1,440.
    Estimated average number of responses: 10 per year.
    Estimated total average annual burden on respondents: 14,400
    Frequency of collection: Once per request.
    Average time per response: 2 hours.
    Estimated total annual burden hours requested: 28,800 hours.
    There are no capital costs or operating and maintenance costs
associated with this collection.

(Authority: 44 U.S.C. 3501 et seq.)

    Dated: July 19, 2019.
Robert Sidman,
Deputy Secretary of the Commission.
[FR Doc. 2019-15688 Filed 7-23-19; 8:45 am]