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FY 2010 Goal Two Resource Investment by Outcome Objective

Figure 9: Goal Two Resource Strategy Mapping
($ in millions)

Goal Two Outcomes	Investment Dollars	FTEs	Investment Percentage
2.1 Violations Detected and Prevented	$32.1	119	20%
2.2 Commodity Professionals Meet High Standards	$6.6	25	4%
2.3 Customer are Handled Effectively and Expeditiously	$4.1	16	3%

Outcome Objectives and Annual Performance Goals

Outcome 2.1 – Violations of Federal laws concerning futures and option contracts are detected and prevented.

• Annual Performance Goal: Violators have a strong probability of being detected and sanctioned.

Outcome 2.2 – Commodity professionals meet high standards.

• Annual Performance Goal: No unregistered, untested, or unlicensed commodity professionals.

Outcome 2.3 – Customer complaints against persons or firms registered under the Act are handled effectively and expeditiously.

• Annual Performance Goal: Customer complaints are resolved within one year from the date filed and appeals are resolved within six months.

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