Follow Us:

Outcome Objective 4.2

Table of Contents >

Outcome Objective 4.2: A modern and secure information system that reflect the strategic priorities of the Commission.

Performance Measure 4.2.1


Performance Measure 4.2.1: Percentage of CFTC information technology resources directly tied to Commission resource priorities as stated in the Strategic Plan.
Status: Effective
Data Source: Information Technology (IT) budget documents, Project Management Life Cycle documents, and the CFTC Strategic Plan.
Verification: IT planning and procurement process meetings with the Chief Information Officer (CIO) and OITS staff are held and documented twice monthly. Meetings assure that planning and procurement are aligned with to the CFTC Strategic Plan.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
100% 100% 100% 100% 100%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The CFTC establishes its IT resources through a planning and procurement process based on the strategic goals of the CFTC.

The CFTC holds IT planning and procurement process meetings twice a month to assure its alignment of IT resources with the strategic plan. These meetings review the planning and procurement documents to ensure that adequate resources are requested to support CFTC goals. The planning and procurement process tracks planned and actual budgets and aligns priorities as needed.

Performance Highlights

The CFTC continues to fund IT initiatives in support of its strategic plan. As an example, the Strategic Plan’s Strategic Priority 1.1 is to “Enhance technology capability and data standards to recognize, understand, and adapt to market changes.” In support of this priority, the CFTC has funded key initiatives such as the TSS, which uses complex algorithms to find trade practice violations as well as provide a platform for improved access to exchange provided trade data for Commission staff. The CFTC is also aggressively pursuing data standardization for collecting data in support of the trade surveillance program. Over the past two years, the CFTC has been meeting with the futures industry to adopt FIXML, a world-wide standard that will improve data quality and flexibility for the CFTC and the futures industry. The CFTC is currently implementing FIXML for the CME Group exchanges, with additional exchanges to be added, in FY 2010.

Performance Measure 4.2.2


Performance Measure 4.2.2: Percentage of major information technology investments having undergone an investment review within the last three years.
Status: Effective
Data Source: Project Management Life Cycle (PMLC) documents.
Verification: PMLC documents created by project managers and IT budget documents. Project managers update the PMLC documents which are routed to and approved by the Deputy CIO and/or CIO. IT Budget documents are reviewed regularly by the CIO and the CFO.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
100% 100% 100% 100% 100%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The CFTC holds IT planning and procurement process meetings twice a month to review investments. In addition, the CFTC conducted IT investment reviews for all of CFTC’s major systems within the last three years. The major systems include TSS, eLaw1, ISS, and the CFTC network. The CFTC reviews its major systems to assure that technology is meeting the needs of the CFTC and is properly aligned with the strategic goals of the Commission. These thorough reviews include senior management, business users, IT professionals, and the CFO staff. The reviews found that CFTC’s major systems continue to exceed expectations and are within budget.

Performance Highlights

The CFTC recently has completed its ISS investment review. ISS is at the heart of the CFTC’s market surveillance program. Its mission is to identify situations that could pose a threat of manipulation and to initiate appropriate preventive actions. Each day, for all active futures and option contract markets, the Commission’s market surveillance staff continuously monitor the daily activities of large traders, key price relationships, and relevant supply and demand factors for potential market problems. Market surveillance staff accomplish this by reviewing highly confidential information from exchanges, intermediaries, and large traders using the ISS. Exchanges electronically transmit to the CFTC the daily positions of each clearing member. Clearing members, FCMs, and foreign brokers (together called reporting firms) electronically file daily reports consisting of the futures and option positions of traders that hold positions above specific reporting levels set by CFTC regulations.

Performance Measure 4.2.3


Performance Measure 4.2.3: Percentage of Customer Support Center inquiries resolved within established performance metrics.
Status: Effective
Data Source: Customer support logs.
Verification: Customer support logs are recorded daily and reviewed periodically by the associate director for customer support.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
80% 83% 84% 100% 80%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The CFTC exceeded its goal of resolving 80 percent of inquiries within tight performance metrics. The performance metrics apply to tickets identified as resolvable on the first contact and within one business day.

The CFTC tracks its customer support inquiries and their resolution through a sophisticated customer support system. The system also allows the CFTC to organize inquiries so that the CFTC can proactively make decisions to improve service and reduce issues.

Performance Highlights

In FY 2009, the CFTC resolved 100 percent of its inquiries within established performance metrics, exceeding its goal of 80 percent.

Performance Measure 4.2.4


Performance Measure 4.2.4: Percentage of employees with network availability.
Status: Effective
Data Source: Network logs.
Verification: Network logs are recorded daily and reviewed periodically by the associate director for network operations.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
100% 100% 100% 100% 100%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The CFTC maintains connectivity through redundant servers in Washington, D.C. and Chicago. The CFTC received additional funds to upgrade its aging network infrastructure to meet growing needs. The additional funds allowed the CFTC to continue to support its strategic goals by assuring network availability through refreshment of technology.

Performance Highlights

The CFTC is committed to providing the best possible IT support to its staff. As part of this commitment, the CFTC achieved 100 percent network conductivity by utilizing redundant circuits to avoid network outages that would have cost the CFTC time and productivity. In addition, the CFTC has invested in technology to assure the performance of the network is optimized, so there is negligible delay in accessing information.

Performance Measure 4.2.5


Performance Measure 4.2.5: Percentage of employees who require remote network availability that have it.
Status: Effective
Data Source: Employee Remote Access Policy and Customer Support Center service ticket logs.
Verification: All employees have remote access capability as advertised on the CFTC intranet via the Remote Access Policy. Customer Support Center service ticket logs document that those needing assistance with the available remote access service receive it in a timely manner.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
95% 95% 100% 100% 100%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The CFTC provides employees with remote access to email, intranet resources, and duty station desktop computers.

Performance Highlights

The CFTC is committed to supporting workplace flexibility and providing mobile computing support.

Performance Measure 4.2.6


Performance Measure 4.2.6: Percentage of major systems and networks certified and accredited in accordance with NIST guidance.
Status: Effective
Data Source: Accreditation documentation.
Verification: Accreditation reviews are conducted and documented by the chief information security officer and approved by the CIO.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
28% 75% 100% 100% 100%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

All four major CFTC systems are accredited. The CFTC certified and accredited its major systems, TSS, eLaw, ISS, and the CFTC network, within the last three years. CFTC will continue to comply with FISMA and safeguard IT assets.

Performance Highlights

In addition to certifying and accrediting its own systems, the CFTC certified and accredited three systems owned by the independent NFA that maintain CFTC information.

Performance Measure 4.2.7


Performance Measure 4.2.7: Percentage of information technology E-Government initiatives on target for compliance with implementation schedule.
Status: Effective
Data Source: E-Government documents.
Verification: E-Government documents are created by the OITS staff and reviewed by the CIO.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
100% 100% 100% 100% 100%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The CFTC met 100 percent of its E-Government initiatives. The CFTC oversees the futures industry, one of the world’s largest and fastest growing markets. The futures markets depend heavily on electronic trading. The CFTC must use technology effectively and efficiently to meet its mission of protecting market users and the public from fraud, manipulation, and abusive practices related to the sale of commodity and financial futures and options, and to foster open, competitive, and financially sound futures and option markets. Meeting the mandates of the E-Government Act in many cases provides direct support for the CFTC in fulfilling its mission. The CFTC has met its E-Government goals by enhancing its Web site, as described below.

Performance Highlights

The CFTC has met its requirements for compliance with E-Government initiatives including Web site and records management.

Specifically, the CFTC Web site, http://www.cftc.gov, continues to provide an example of an internal agency-specific E-Government initiative that is transforming agency operations. The Commission maintains close communication with its stakeholders to ascertain their needs and attempt to meet those needs through its Web site. In FY2009, the CFTC reinstated the ForeSee Survey to support the collection of information and reporting on customer behavior, customer requirements, and customer satisfaction. The ongoing collection of this information is essential as the agency continues to measure and evaluate the success of its Web site in meeting the needs of its stakeholders and customers and make improvements to the Web site based on the information collected.

As part of ongoing efforts to enhance market transparency, the CFTC published several new market reports to http://www.cftc.gov. A new monthly report titled “This Month in the Futures Markets”, draws upon the COTs data and displays various market statistics for 22 actively-traded commodity markets. Additionally, the CFTC began refining the data in its weekly COTs and began releasing on a quarterly basis, data collected from ongoing special swap dealers and index traders in the futures markets.

In FY 2009, the CFTC has added Real Simple Syndication (RSS) feeds to its Web site. These feeds allow users to stay informed by automatically retrieving the latest content from multiple Web sites. CFTC’s Web site provides RSS feeds so that Press Releases, Speeches and Testimony can be immediately available to users without them having to come to the CFTC Web site.

During FY 2009, the CFTC continued the use of Webcasting to make meetings and other events more widely available and accessible to its stakeholders and members of the public. To date, advisory committee meetings and forums to discuss events affecting the agriculture markets have been Webcast and archived on http://www.cftc.gov.

Performance Measure 4.2.8


Performance Measure 4.2.8: Percentage of network users who have completed annual security and privacy training.
Status: Effective
Data Source: Annual security and privacy training documents and attendance sheets.
Verification: Annual security and privacy training is conducted and documented by the chief information security officer and reported in the agency’s FISMA filing to OMB.
ACTUAL
FY 2006
ACTUAL
FY 2007
ACTUAL
FY 2008
ACTUAL
FY 2009
PLAN
FY 2009
90% 98% 99% 99% 98%

Lead Program Office

Office of Information and Technology Services

Performance Analysis & Review

The Commission exceeded its annual security and privacy training goal. FISMA requires that all Federal employees and contractors receive annual security and privacy training. The CFTC takes security and privacy training very seriously and is proud that 99 percent of the staff were trained in security and privacy training this year, exceeding the CFTC’s goal of 98 percent.

Performance Highlights

The CFTC exceeded its goal of 98 percent completion of its annual security and privacy training. Through multiple training sessions and multi-media presentations, the CFTC was able to accommodate the busy schedules of its employees. The CFTC was able to use its IT capabilities to conduct the training at its remote locations, assuring access to all employees.

1 Refer to CFTC Technology Systems in the Appendix for a description of functionality. (back to text)